Video as a Knowledge Sharing Medium
The following was originally posted on the Avaya site here and then again at the CIO Collaboration site here. I got my first Apple laptop this year and was quickly in a situation where I did not know...
View ArticleSpeeding up Support
The following was originally posted on the Avaya site here and then again at the CIO Collaboration site here. Dee boo Dee Dah Do …. Eeeeee-Oooooo-Eeeeeee … GHGHGHGHGHGHGHGHGHGH ….. When was the last...
View ArticleWhy Social Media is the New Customer Service Channel
This is a combination of three separate posts on this topic (First, Second, & Third) When the NFL planned its operations for Super Bowl 2012, social media was front and center. They built a huge...
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