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Video as a Knowledge Sharing Medium

The following was originally posted on the Avaya site here and then again at the CIO Collaboration site here. I got my first Apple laptop this year and was quickly in a situation where I did not know...

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Speeding up Support

The following was originally posted on the Avaya site here and then again at the CIO Collaboration site here. Dee boo Dee Dah Do …. Eeeeee-Oooooo-Eeeeeee … GHGHGHGHGHGHGHGHGHGH ….. When was the last...

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Why Social Media is the New Customer Service Channel

This is a combination of three separate posts on this topic (First, Second, & Third) When the NFL planned its operations for Super Bowl 2012, social media was front and center. They built a huge...

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